Jeeves offers a full 14-day money back guarantee from the day you receive your order. All items must be unworn, in original condition, and sent back to us in original packaging. The customer has the option to exchange their product, receive a monetary refund within 14 days, or store credit.
All shipping charges and custom duties on returned items are the responsibility of the customer. Jeeves will not refund original shipping costs, neither pay for return shipping or import duties. For that reason, we ask all customers to take careful decision when ordering, and not order items in multiple sizes to eventually keep the correct size. Jeeves also asks all return packages to be marked as ‘Goods for return’.
Sale items are not returnable. Please contact us in advance if you have any questions about sale items before ordering.
Before sending items back, please contact us at email@example.com
Full return address:
Jeeves Online Store Returns
Generaal Lemanlaan 32
+32 479 21 38 26
Please include original paperwork and clearly mark as “Return for Refund” or “Return for Exchange”
In coherence with Distance selling regulations that apply on online purchases Jeeves will not accept returns on the following items:
- Underwear (regular underwear, beachwear, and socks)
- All accessories that come into contact with the skin
- Tailor made or personalized goods*
* Tailor made or personalized goods: any item made to order, will not be accepted for return. Only in the case of a production error or fault in delivery, normal return rules apply.